Subscription Stories: True Tales from the Trenches

Subscription models are crazy powerful. Savvy small companies can easily deploy them to knock huge Goliaths off kilter. We’ve seen it in entertainment, software, hardware, news, retail, hospitality—the list goes on. In her podcast series, ...more

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70

March 20, 2024 00:36:31
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Loyalty 3.0 with Euromonitor International’s Nadejda Popova, PhD

Loyalty programs seem to be at a crossroads. Industries including hospitality, financial services, and retail are going beyond the points-based programs we're so familiar...

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69

March 06, 2024 00:38:08
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The Future of Loyalty Programs for Retail & CPG with Amazon Web Services’ Justin Honaman

Loyalty programs have been around forever. Points, cashback, branded credit cards, and now increasingly, we're seeing paid subscription loyalty programs, like Amazon Prime or...

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68

February 21, 2024 00:41:30
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Lessons in “Service-First Product Leadership” from Ford, PlayStation and Beyond with Ross McGregor

Building a new subscription model in a large, successful company is hard enough, but when your company's core competency is manufacturing and the subscription...

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67

February 07, 2024 00:40:35
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How a Subscription can “Smooth the Lumps” in B2B Services with DDI’s Dr. Tacy Byham

You're in for a special treat today. My guest, Dr. Tacy Byham, is the CEO of Development Dimensions International, or DDI, a global leadership...

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65

January 24, 2024 00:36:21
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Subscription Pricing, Metrics and the Changing Role of the CFO with Maxio’s Randy Wootton

The world of B2B subscriptions has changed a lot since companies like Salesforce first paved the way for what would become known as Software-as-a-Service....

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65

January 10, 2024 00:28:48
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Best Practices in Subscription Funnel Management with Ken Houseman, VP, Product at The New York Times

If your subscription uses a freemium model, it can be tricky to decide what’s always free, what’s free for a while, and what’s always...

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