How Employee Experience and Customer Experience Drive Corporate Growth with Salesforce's Tiffani Bova

Episode 46 September 21, 2022 00:46:17
How Employee Experience and Customer Experience Drive Corporate Growth with Salesforce's Tiffani Bova
Subscription Stories: True Tales from the Trenches
How Employee Experience and Customer Experience Drive Corporate Growth with Salesforce's Tiffani Bova

Sep 21 2022 | 00:46:17

/

Show Notes

We’ve spoken before on the show about the importance of Customer Experience in driving growth, with guests like Wharton’s Peter Fader, Gainsight’s Nick Mehta and Bain & Company’s Stu Berman. But today’s guest says you need to think beyond the customer. If you really want to accelerate growth, you need to focus on the employee experience. 

Tiffani Bova is the global growth evangelist at Salesforce. She’s also the author of the Wall Street Journal bestselling book GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your Business. Tiffani has been named to the latest Thinkers50’s list of the world’s top management thinkers and is a welcomed guest on Bloomberg, CNN, Cheddar, MSNBC, and Yahoo Finance, among others. In our conversation, we talk about whether your Growth IQ is something you’re born with or something you build, the ten paths to growth, and how Software-as-a-Service has changed what it takes to thrive in Sales.

Love the show? Subscribe, rate, review, and share!

Join the Subscription Stories Community today:

Other Episodes

Episode 58

June 21, 2023 00:33:24
Episode Cover

Mastering the "Subscription Marketing" Mindset with Anne Janzer

In the world of subscriptions, the role of a marketer is rapidly evolving. It’s not enough to acquire subscribers—you have to acquire the right...

Listen

Episode 26

April 21, 2021 00:39:55
Episode Cover

Developing a Minimum Viable Subscription Product at Nike with Dave Cobban

Launching something new is always tricky. It can be especially challenging be entrepreneurial inside a global brand like Nike. You want to align with...

Listen

Episode

June 15, 2022 00:03:46
Episode Cover

Season Three Wrap-Up and Season Four Sneak Peek with Robbie Kellman Baxter

Hey, it’s Robbie Kellman Baxter, host of the Subscription Stories Podcast. I wanted to just reflect on some of my favorite moments of season...

Listen