How Employee Experience and Customer Experience Drive Corporate Growth with Salesforce's Tiffani Bova

Episode 46 September 21, 2022 00:46:17
How Employee Experience and Customer Experience Drive Corporate Growth with Salesforce's Tiffani Bova
Subscription Stories: True Tales from the Trenches
How Employee Experience and Customer Experience Drive Corporate Growth with Salesforce's Tiffani Bova

Sep 21 2022 | 00:46:17

/

Show Notes

We’ve spoken before on the show about the importance of Customer Experience in driving growth, with guests like Wharton’s Peter Fader, Gainsight’s Nick Mehta and Bain & Company’s Stu Berman. But today’s guest says you need to think beyond the customer. If you really want to accelerate growth, you need to focus on the employee experience. 

Tiffani Bova is the global growth evangelist at Salesforce. She’s also the author of the Wall Street Journal bestselling book GROWTH IQ: Get Smarter About the Choices that Will Make or Break Your Business. Tiffani has been named to the latest Thinkers50’s list of the world’s top management thinkers and is a welcomed guest on Bloomberg, CNN, Cheddar, MSNBC, and Yahoo Finance, among others. In our conversation, we talk about whether your Growth IQ is something you’re born with or something you build, the ten paths to growth, and how Software-as-a-Service has changed what it takes to thrive in Sales.

Love the show? Subscribe, rate, review, and share!

Join the Subscription Stories Community today:

Other Episodes

Episode 35

October 13, 2021 00:39:00
Episode Cover

The Quantitative Side of Customer-Centricity with Wharton's Peter Fader

Customer-centricity is essential in the world of subscriptions. To succeed you have to understand who your most valuable customers are, and invest your resources...

Listen

Episode 8

September 09, 2020 00:33:23
Episode Cover

Emory University’s Dan McCarthy on a New Approach to Valuing Companies

Dan McCarthy, Assistant Professor of Marketing at Emory University’s Goizueta School of Business, joins Robbie to share his expertise on the intersection of marketing...

Listen

Episode 3

August 05, 2020 00:33:58
Episode Cover

Thrive Global’s Jennifer Mazzon: Building a Forever Transaction through Subscription Products

A good product manager “meets customer needs and solves customer problems and fuels the business”. Jennifer Mazzon, Chief Product Officer at Thrive Global, joins...

Listen